Privacy Policy


This Privacy Policy applies to how we use your personal data when you interact with us.  Personal data refers to any data that can identify an individual.

TeamBase is firmly committed to protecting the privacy of your personal data.  By agreeing to this Privacy Policy or using our Services, you acknowledge and agree to the use of your personal data in accordance with this Privacy Policy

If you are located in the EEA, you have certain rights under the General Data Protection Regulation (GDPR).  These are set out in this Privacy Policy.

We reserve the right to change this Privacy Policy at any time.  By continuing to use the Services or interact with us you accept the Privacy Policy as amended.

Who are we?

TeamBase is a software company which specialises in providing cloud-based business management tools for businesses within the Health & Fitness industry.  

For the purposes of the GDPR we are a data controller.

Types of information we collect and what we do with it

When you register for the Services we ask for information such as your name, business name, telephone number, address, email address, credit card information.

When you communicate with us via e-mail we collect your e-mail address.  

We aggregate information on what pages visitors to our Web site(s) access or view.

We collect other information voluntarily provided to us (such as survey information).

Failure to provide certain Personal Data may result in certain features and services not being available to you.

Use of personal data

The personal data we collect will only be used for the following purposes:

  • To provide Services to you.
  • To improve and assist with customer service.
  • To communicate with you and assist with your queries,  requests and complaints.
  • To process transactions.  
  • To improve our product and personalise your experience.
  • To enforce any legal rights we may have.
  • to provide information to you about us and our products and services (where you have consented to such use).‍

Entitlement to processing

The basis that entitles us to process your data is:

  • To comply with our contractual obligations;
  • To comply with our legal obligations;
  • For the purposes of legitimate interests pursued by us; or
  • You consent to the processing.

Disclosure of your personal data

We will share your personal data in the circumstances set out below:

  • To Third party service providers who provide services for us or perform administrative or marketing activities on our behalf, or who develop, host or maintain our  Website. These service providers may be granted access to some or all of the Personal data you provide or we collect, but shall be restricted from using the Personal data you provide other than as is reasonably necessary to perform their services for us. Where we believe this is reasonable to protect ours or others’ rights or to enforce any rights against you.
  • With law enforcement and regulatory bodies, or as required by law.
  • To  service providers to assist us in aggregating and anonymising such information, so that it does not include any information from which any individual can be identified. We do not consider such aggregated and anonymised information to be Personal data, and its use is not subject to this Privacy Policy.

We do not sell, trade, or otherwise transfer to outside parties your personal data except as stated above.


What is a cookie?

Cookies are small text files sent by us to your computer or mobile device. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire. To find out more about cookies, visit  

Does TeamBase use cookies?

Yes. TeamBase uses cookies and similar technologies like single-pixel gifs and web beacons. We use both session-based and persistent cookies. TeamBase sets and accesses our own cookies on the domains operated by TeamBase and its corporate affiliates. In addition, we use third party cookies, like Google Analytics.

How does TeamBase use cookies?

Some cookies are associated with your account and personal data in order to remember that you are logged in and which workspaces you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out analytics and customization, among other similar things. Cookies can be used to recognize you when you visit a Site or use our Services, remember your preferences, and give you a personalized experience that’s consistent with your settings. Cookies also make your interactions faster and more secure.

How are cookies used for advertising purposes?

Cookies and other ad technology such as beacons, pixels, and tags help us market more effectively to users that we and our partners believe may be interested in TeamBase. They also help provide us with aggregated auditing, research, and reporting, and know when content has been shown to you.

What can you do if you don’t want cookies to be set or want them to be removed, or if you want to opt out of interest-based targeting?

Some people prefer not to allow cookies, which is why most browsers give you the ability to manage cookies to suit you. In some browsers you can set up rules to manage cookies on a site-by-site basis, giving you more fine-grained control over your privacy. What this means is that you can disallow cookies from all sites except those that you trust.

Location of Processing

We process personal data in the UK.

Third Party Links

Our website and services may contain links to third party websites.  These websites will have separate privacy policies and you access any third party websites at your own risk.

We use YouTube API services to access audiovisual content. By using this integration you also agree to Google’s Privacy Policy.

Data Retention

We will retain your Personal data for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services);
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

Your Rights in relation to your personal data

You have certain rights in relation to your personal data which are set out below.  These rights are subject to any exceptions set out in applicable legislation, including the GDPR.  To make any request you should contact us via the Contact Details section of this Privacy Policy.

Right of Access

You can ask to access and review the Personal data we hold about you or our third party service providers hold on our behalf.

Right of Rectification  

You can also request us to update or correct any Personal data we hold about you or our third party service providers hold on our behalf.

Where you are located in the EEA while we store or process your personal data, you also have the rights set out below.  

Right to Data Portability  

Where processing personal data is based solely on consent (and not where we need to use your personal data to comply with contractual or legal obligations) you have the right to request that we transfer your personal data in a form convenient to transfer to another personal data administrator.

Right to Erasure

You have the right to request that your personal data be deleted without undue delay in any of the following circumstances:

  • personal data are no longer needed for the purposes for which they were collected;
  • when you have withdrawn your consent and there are no other grounds for the processing of your personal data;
  • when you have objected to the processing and there are no legitimate grounds for processing;
  • when processing is unlawful;
  • where personal data must be erased in order to comply with a legal obligation under EU law or the law of a Member State that applies to us as a data controller;
  • when personal data have been gathered in connection with the offer of information society services to a child (to which parental consent is required).

We may refuse to delete your personal data where processing is necessary for the following reasons:

  • in the exercise of the right to freedom of expression and information;
  • to comply with a legal obligation on our part or to carry out a task in the public interest,
  • for the establishment, exercise or protection of legal claims.

Right to restriction of processing  

You have the right to request that we restrict the processing of your personal data in certain circumstances, in which case the data will only be stored but not processed (except where it is processed for the establishment, exercise or defence of legal claims, for the protection of the rights of another person or for public interest reasons).

Right to Object

You have the right to object to the following types of processing:

  • Direct marketing (including profiling to the extent that it is related to such direct marketing).  
  • Automated processing, including profiling.‍

Right re Automated Individual Decision Making

You have the right not to be the subject of a decision based solely on automated processing including profiling.


In case you wish to file a complaint about the processing of your personal data you can do so by contacting us using the contact details below. You may also have the right to lodge a complaint with a supervisory authority


For questions or concerns regarding the Privacy Policy or to exercise any of your rights under this Privacy Policy, you may contact us.

Address: The Square, Knowle, Bristol BS4 2SS
Phone: +44117 9090517